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Standard Delivery UK Mainland (see Scottish Highland & Island postcodes below) |
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Weight |
Cost |
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Up to 5kg |
£5.40 |
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5Kg to 10Kg |
£6.00 |
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10Kg to 20Kg |
£9.60 |
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20Kg to 30Kg |
£13.20 |
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30Kg to 40Kg |
£16.80 |
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Standard Delivery Northern & Republic of Ireland, Isle of Man, Isle of Wight, Scilly Isles Channel Islands and the following Scottish Highlands & Island postcode areas: AB31, AB33-38, AB44-56, FK17-99, G83, HS1-9, IV1-28, IV30-51, IV55-56, KA27-28, KW1-17, PA20-48, PA60-78, PH18-26, PH30-44 and ZE1-3. |
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Up to 10Kg |
£15.00 |
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10Kg to 20Kg |
£20.00 |
How do I return a product after delivery?
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s in its original packaging.
Following the UK's Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day after delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data input. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed.
* Working days means all days other than Saturday, Sunday and public holidays.
We will then give you a full refund for the cost of the product. The customer is responsible for the cost of returning the goods when they are not faulty or damaged. For small items we suggest using First Class Royal Mail and obtaining proof of posting. However we do have the right to retain any charge paid for services which have already begun or been completed.
We cannot refund/cancel your purchase if:
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please email us straight away and we’ll discuss collection and either a refund or replacement product.
We do ask that you:
What happens if my item is faulty?
Should you suspect a fault with your product please make sure you have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved.
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.
